Contact Center Aministrator

Keep the networks up and running, ensuring all users have the best and fastest experience possible!

Łódź-based opportunity with a possibility to work 90% remotely.

As a Contact Center Administrator, you will be working for our client, one of the leaders in online banking. We are a team of IT specialists maintaining systems and applications for Contact Center operations, ensuring various communication channels with the Bank: telephone, email, chat, video, social media, SMS, and bots. Our goal is to design, implement, and maintain modern communication solutions – OmniChannel. Operating in a constantly changing environment, we encounter new challenges, opportunities, and enrich our experiences.

Your main responsibilities: Administering banking applications in a hybrid environment: MS Windows, Cloud, Kubernetes

• Identifying and resolving issues related to applications/systems/ hybrid environment
• Aggregating and analyzing application/system logs (e.g., Splunk)
• Monitoring application performance (using tools such as SCOM, Grafana, Dynatrace)
• Participating in projects related to application implementation and development
• Close collaboration with administrators and developers within the Contact Center area and across the organization
• Collaborating with external vendors for application and infrastructure maintenance

You’re ideal for the role if you have:

• Higher education, preferably in technical fields such as computer science, electronics, or telecommunications
• Experience in administering applications in Windows environments (experience with Kubernetes and Cloud is a plus)
• Experience with CI/CD tools (e.g., TeamCity, Jenkins, Terraform)
• Ability to script in Python, PowerShell, or other scripting languages
• Basic knowledge of networking concepts
• Knowledge of cloud and containerization solutions
• Openness in communication and problem-solving
• Team-oriented mindset with a willingness to share knowledge
• Ability to quickly grasp new concepts
• Strong communication skills
• Commitment and dedication
• Ability to create and read technical documentation in English

#GETREADY  to meet with us!

We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data. You can always also apply by sending us an email at recruitment@itds.pl.

Internal number #4785