D365 CRM Techno-Functional Consultant

Join us, and revolutionize CRM solutions globally!

Krakow-based opportunity with the possibility to work 100% remotely!

As a D365 CRM Techno-Functional Consultant, you will be working for our client, a global leader in banking and financial services committed to implementing advanced CRM solutions across 60 countries. In this role, you will collaborate closely with customers to analyze their business processes, provide in-depth analysis, assess solutions, and offer strategic advice to meet their objectives. Your expertise will be crucial in configuring, testing, and optimizing the Microsoft Dynamics 365 platform to enhance customer relationship management.

Your main responsibilities:

• Participating in every aspect of the solution implementation
• Analyzing customer business requirements and configuring Microsoft Dynamics applications
• Collaborating with stakeholders to align requirements with business objectives
• Providing in-depth knowledge of Microsoft Dynamics and evaluating business processes
• Utilizing Microsoft Technology and ALM stack (VSTS, PowerApps, etc.)
• Suggesting and implementing practice improvements
• Documenting business requirements and expected outcomes
• Conducting acceptance testing and training customer resources
• Customizing Microsoft Dynamics to achieve business requirements
• Supporting the system and user acceptance testing process

You’re ideal for this role if you have:

• Senior-level consulting experience in Microsoft Dynamics with a focus on business modeling and solutions implementation
• 8+ years of Microsoft Dynamics D365 Sales implementation experience with at least 3 complete life cycle implementations
• Good understanding of the existing Microsoft ALM stack and experience using it
• Ability to use VSTS/TFS as a consulting task tracking tool
• Complete understanding of and experience with process-driven implementation approaches
• Ability to analyze and understand business problems
• High-level solution architecture and design skills (Functional and/or Technical)
• Proficiency in documenting and capturing business requirements and processes
• Experience in data and process modeling
• Excellent facilitation, discovery, analysis, and prototyping skills

It is a strong plus if you have:

• Working knowledge of industry-specific best practices
• High degree of insight and analytical skill
• Ability to work independently and solve problems proactively
• Creative problem-solving and conflict resolution skills
• Team-oriented mindset and alignment with team priorities and goals
• Ability to create high-quality deliverables
• Excellent communication, presentation, training, and client relationship skills
• Emphasis on project value and client satisfaction
• Successful completion of applicable product certification exams

#GETREADY  to meet with us!

We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data. You can always also apply by sending us an email at recruitment@itds.pl.

Internal number #5697