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Ticket Dispatcher/Coordinator

  • Hybrid
  • German
  • Other
  • Regular
  • Agile/Scrum

Ignite Efficiency and Redefine Excellence in User Support Services!

Warsaw based opportunity with a possibility to work remotely up to 3 day a week 

As a Ticket Dispatcher/Coordinator, you will be working for our client, a global leader in delivering innovative solutions across the construction, industrial, and energy sectors. Based in Warsaw, Poland, this role offers a hybrid work model. You will primarily support the German market, handling ticket processing, engaging with users, and educating support staff on effective ticket management strategies.

Your main responsibilities: Process tickets efficiently and accurately for timely resolution

  • Communicate effectively with users, gathering necessary information and providing updates on ticket status
  • Educate support personnel on best practices for handling tickets and resolving issues promptly
  • Support the German market with exceptional service and language proficiency in Polish, English, and German
  • Utilize ServiceNow or similar ticketing systems to manage and track tickets

You’re ideal for this role if you have:

  • 3-5 years of relevant experience in a similar role
  • Proficiency in Polish, English, and German languages
  • Familiarity with Windows systems, Android/iOS platforms, and basic network knowledge
  • Ability to work effectively independently and as part of a team
  • Strong problem-solving skills and attention to detail

#GETREADY  to meet with us!

We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data. You can always also apply by sending us an email at recruitment@itds.pl.

Internal number #4799

Benefits

Access to +100 projects
Access to Healthcare
fintech-delivery
Access to Multisport
Training platforms
Access to Pluralsight
Make your CV shine
B2B or Permanent Contract
Flexible & remote work
Flexible hours and remote work