Windows Infrastructure Support Engineer

Join us, and embrace the challenge of enhancing IT ecosystems!

Warsaw-based opportunity with the possibility to work fully remotely!

As a Windows Infrastructure Support Engineer, you will be working for our client, a leading global technology solutions provider, contributing to a project aimed at optimizing IT infrastructure across multiple regions. Your role entails providing specialized support for Intune Endpoint Manager (MEM) Autopilot processes, Azure Active Directory management, and advanced-level troubleshooting for Windows 11 technical issues. You’ll collaborate with stakeholders, manage ServiceNow support tickets, create knowledge base articles, and serve as the Single Point of Contact for level 3 inquiries.

Your main responsibilities:

• Supporting backend activities in MEM for Windows device enrollment via Autopilot
• Providing Azure Active Directory device management support
• Troubleshooting technical problems with Windows 11 at an advanced level
• Handling ServiceNow support tickets from end-users
• Creating Knowledge Base articles for MEM and Windows 11 topics
• Collaborating on delivery for Browser Frontend technologies at SAP
• Creating and updating baseline settings documentation for all browsers across platforms
• Conducting meetings with lines of Business/program managers and stakeholders
• Opening advisory and incidents tickets with vendors
• Maintaining Intune CSP and informing management about changes before deployment

You’re ideal for this role if you have:

• More than 3 years of IT experience with a minimum of 2 years in Windows 11 support
• Expert knowledge of Windows 11 and Windows device configuration
• Hands-on experience with Microsoft Endpoint Manager device enrollment using Autopilot process
• Knowledge of: MEM Win32 applications, Azure Active Directory, PowerShell, SCCM
• Bachelor’s Degree in Computer Science, Information Technology, or Engineering
• Fluent English
• Excellent communication, problem-solving, and technical documentation skills
• Proactive, independent, and analytical thinking abilities
• Strong customer focus and multitasking abilities
• Ability to learn new skills and technologies quickly
• Team player mindset for effective coordination across various team members and time zones

It is a strong plus if you have:

• Professional education or equivalent certification in Windows 11 or Microsoft Azure

#GETREADY  to meet with us!

We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data. You can always also apply by sending us an email at recruitment@itds.pl.

Internal number #5069