Digitisation and transformation

Digital transformation is more than just a mobile portal or chatbot; it is a new way of thinking and working. We will gladly help you make the transformation from strategy to implementation. Together, we can transform your distribution channels into digital channels and adapt your product so that it can be processed online. We can also make your processes STP, and transform your CRM system into a platform that will project a real and complete image to the client. Step-by-step, we can help you translate strategy into success.

WHAT OPPORTUNITIES DO YOU SEE?

We’d like to hear from you.
Call us on 020 – 226 01 10 or send an e-mail to info@itds.nl.

WHAT CLIENTS SAY

Set up and implementation of a Customer Due Diligence policy

“Making a good start was half the battle”

The challenge facing KAS BANK was to implement a Customer Due Diligence policy and rationalise customer files in a limited timeframe.

In collaboration with ITDS, project manager Marc Brouwer took on the challenge.

A social strategy and implementation for OHRA

“As soon as we were satisfied, they’d raise the bar”

In the space of just a few years the role of Social Media at OHRA has grown from “a nice little extra” to a fully fledged business channel.

Iris Wezenberg – previously Social Media Manager and now Online Service Manager with this Dutch insurer – explains how it all came about.

An international IT strategy and organisational change

“You have to get people onside because not everyone likes change”

In just over 40 years Brunel has evolved from a Delft-based brokerage company into an international service provider employing more than 11,000 people in 37 countries. In many of these countries Brunel used local IT systems, each with its own definitions. To make it all future-proof, all these systems had to be replaced by a single system based on the same standard.

Stefan de Boer, Manager Global IT, tells about the collaboration with ITDS.

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Column

Self developed systems: cheaper, or false economy?

23 May 2019

From self-development to standard, off-the-shelf packages to ... self-development. Gerrit Vos has followed it all closely and he knows that banks and insurers are still looking for the…

Blogs

Content marketing within the financial services sector

16 May 2019

Every marketeer will agree that thinking along traditional marketing lines is just so 2018. But if that’s the case, why is it still so commonplace? Sometimes unconsciously, granted,…

Blogs, News

Digital innovation trends

20 Feb 2019

It’s common knowledge by now that digital innovation is a hot potato in the sphere of financial services. But have you stopped to think why? What’s actually being…

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Consultancy, Solutions

A data-driven way of reducing backlogs

THE REQUEST A bank asked us to analyse the manual processes used for 60,000 customer dossiers, make them more efficient and, wherever possible, to automate them. OUR APPROACH…

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The development of customer journeys for a pension insurer

Improved premium legislation in the Netherlands now makes it possible to continue investing during your retirement, using part of your pension pot (variable pension). To be able to…